Can You Return a Gift From Amazon Without the Buyer Knowing

How to Handle Amazon Returns When the Buyer is at Fault

Amazon returns are just office of the game for sellers on the world'due south largest and most lucrative marketplace.

Sometimes, the blame falls on yous for Amazon returns: You shipped the wrong size, color, or SKU. Oops!

Amazon returns can also stem from:

→ You lot being out of stock when an order is placed

→ A buyer not receiving an order due to delivery bug

Simply in many cases, Amazon returns are non your fault at all; it's the heir-apparent who's to blame. And judge what: Amazon requires sellers to accept returns — even if the buyer is at fault.

For nigh products, the render window is 30 days from the purchase date. Just, Amazon has specific return specs if yous sell BMVD items, software, electronics, or baby products.

Here's what Amazon says about how sellers must handle returns and inquiries:

This ways that there's inherent adventure built into doing business on Amazon.

The tradeoff, of class, is that Amazon provides the all-time online arena for selling success. That's why you lot should expect to somewhen accept to take a dose of bad with all the good on Amazon.

(Of course, Walmart Market is apace becoming a major player on the eCommerce scene, so savvy sellers, take notation!)

Hither's how to best prepare for those times.

When Amazon buyers "change their listen" about a purchase

Buyers on Amazon can render items merely because, and this can pb to seller frustration and financial loss. Hither'south what Amazon says to exercise when buyers alter their minds nigh an detail that y'all shipped:

So, in these (hopefully) rare instances, you're at least protected from having to refund shipping costs.

And, in some cases, y'all can charge restocking fees to partially make upward for losses.

On the flipside, if yous ship something defective, Amazon encourages issuing concessions to ease negative buyer feelings. This isn't required, just it'southward something you may desire to consider for damage control in certain situations.

When Amazon buyers have bad intentions

The bad side of selling on Amazon is that some buyers are looking to take advantage of you.

Sometimes, the Amazon scammers are the final people you'd ever await, equally is often the instance with a do chosen "wardrobing." That's when people social club clothes with the intention of wearing them then returning them. Sadly, wardrobing is more than popular than you might think.

On height of that, Amazon has very buyer-friendly policies, as y'all saw in a higher place.

So, how can you protect yourself from buyers trying to scam you on Amazon returns? The best condom measure is to take specific steps before you list, sell, and ship to ensure y'all're all-time protected.

One all-time practise is taking note (or, improve, taking photos) of product series numbers. That way, if buyers make returns, you lot tin can testify they scammed you if the serial numbers don't match.

You may think this is a large to-do. Just, there are bad buyers who order products with the intention of returning like, only inferior, items in their identify.

Even worse, there are buyers who will receive a perfectly packaged product and then claim they never received anything.

When this happens, it could be a double accident to sellers, equally you lot lose out on money and product.

So, what can you exercise?

How to protect yourself from Amazon returns scammers

To gainsay confronting buyers with bad intentions, some sellers take photos or videos of themselves packing pricier products earlier they transport. That gives them bear witness that proves they shipped items in case buyers merits they didn't receive an order.

Apparently, these safeguards add more steps to your already heavy workload. But, having these protections in place can salvage you lot coin and keep your reputation intact if buyers try to scam yous.

Hither are a few other safety measures you can take to avoid run-ins with Amazon returns scammers:

→ Utilize tracked delivery

→ Require signature on all packages

→ Get insurance on packages containing high-cost items

On height of these practices, here's what Amazon advises third-party sellers to exercise to protect themselvesfrom shady buyers:

Dealing with Amazon returns volition be much easier if you accept these precautions earlier shipping.

But, in the stop, information technology's hard to stop buyers on a mission to game the Amazon returns system and rip y'all off.

What happens to FBA items that customers return to Amazon?

FBA sellers should stay on top of whatsoever returns issued to their accounts. If Amazon deems the products returned as "unfulfillable," they could wind up sitting in inventory and costing you money.

Submit a removal order if this occurs. You'll be responsible for FBA removal order fees, merely at least you lot won't exist paying inventory fees for unmovable items.

How automated repricing can help yous deal with Amazon returns

While automatic repricing doesn't directly handle Amazon returns, it does help by freeing up your time in other areas.

If you currently spend hours each week on transmission repricing, an automatic repricer can eliminate that workload.

By outsourcing repricing to strategic automation software, you'll have more fourth dimension to input processes that minimize Amazon returns and scams.

You lot'll also have time to setup your production listings and shipping properly, and to shoot "before" videos to prove you shipped actual products if a buyer e'er returns an empty box and claims you shipped it that way.

At this point in time, yous can't automate safety measures for Amazon returns with software. So, any other tasks that automation can handle more finer and efficiently will help you detect time to amend your safeguards whatsoever style you can.

hopkinsbelsionst.blogspot.com

Source: https://medium.com/@informedco/amazon-returns-89c9ea7620a5

Share this post